Georgian Custom Homes (“Georgian,” “we,” “us,” or “our”) respects your privacy. This policy explains what personal information we collect through our website at studio.georgiancustomhomes.ca, how we use it, who we share it with, and the choices you have. It is written to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
If you have questions about this policy or how your information is handled, please contact us at info@georgiancustomhomes.com or by phone at 416-723-4363.
1. What we collect
We collect personal information you provide to us directly, and technical information collected automatically when you visit our website.
Information you give us
- Name, email address, and phone number when you fill out the Feasibility Study request form, the consultation form, or our vendors & careers page.
- Project details you choose to share, such as location, budget range, and description of the work you are considering.
- Any other information you include in messages sent to us by email or through our forms.
Information collected automatically
- Browser type, device type, operating system, screen size, and language settings.
- IP address and approximate geographic location (city, region, country).
- Referring website, pages viewed on our site, time spent, and the links you click.
- Cookies and similar tracking technologies (see section 5).
2. Why we collect it
We collect personal information only for purposes we identify to you before or at the time of collection. Specifically, we use it to:
- Respond to your inquiries and deliver the Feasibility Study or consultation you request.
- Communicate with you about your project, including scheduling meetings and sending relevant documents.
- Improve our website, understand how visitors use it, and measure the effectiveness of our marketing.
- Comply with legal obligations and protect our legal rights.
- Send you marketing communications, but only if you have expressly consented (see section 4).
3. Who we share it with
We do not sell your personal information. We share it only with the following categories of third parties, and only to the extent necessary to run our business:
- Form hosting and email delivery. Our website forms are hosted by Netlify, Inc., which stores and forwards form submissions to us.
- Website analytics. We use Google Analytics (Google LLC) and Google Tag Manager to understand how visitors use our site.
- Advertising and remarketing. We use Google Ads and Meta (Facebook, Instagram) to measure our advertising, retarget visitors, and reach similar audiences. These platforms may set cookies on your browser and receive information about your visit.
- Email marketing. If you consent to marketing communications, your email address may be stored in our email service provider’s systems to send you those communications.
- Professional advisers. Our legal, accounting, and IT service providers when necessary to advise us.
- Legal authorities. If required by law, court order, or to protect our rights, property, or safety.
Some of these providers are based in the United States or other countries. Your information may therefore be processed outside Canada and subject to the laws of the country in which it is processed.
4. Consent
By submitting a form on our website, you consent to us collecting and using your personal information for the purposes described in section 2. If you separately consent (by checking a marketing-consent box or otherwise indicating agreement in writing), you also consent to receive marketing communications from us in accordance with CASL.
You may withdraw your consent to marketing communications at any time by clicking the “unsubscribe” link in any marketing email, or by emailing us at info@georgiancustomhomes.com. Withdrawing consent may prevent us from providing you with certain services.
5. Cookies and tracking
Our website uses cookies and similar technologies to remember your preferences, understand how you use the site, and measure the effectiveness of our advertising. Cookies are small data files stored on your device.
We use the following categories:
- Strictly necessary cookies that allow the site to function.
- Analytics cookies from Google Analytics that measure page views, sessions, and user behaviour in aggregate.
- Advertising cookies from Google Ads and Meta that measure our advertising effectiveness and allow us to retarget you with relevant ads on other websites.
You can disable cookies in your browser settings. Doing so may affect how our website functions. You can also opt out of Google Analytics using the Google Analytics opt-out browser add-on, and manage advertising cookie preferences at youronlinechoices.ca.
6. How long we keep your information
We retain your personal information only as long as needed to fulfill the purposes described in this policy, or as required by law. In practice:
- Form submissions from prospective clients are retained for up to three years from the date of last contact.
- Records related to active or completed client engagements are retained for a minimum of seven years as required by Canadian tax and business-records law.
- Marketing-list contact information is retained until you withdraw your consent.
- Analytics data is retained according to the default retention settings of the analytics provider (currently 14 months for Google Analytics).
7. How we protect it
We take reasonable technical and organizational measures to protect your personal information from loss, theft, unauthorized access, disclosure, alteration, and destruction. These include:
- Transmission of form data over HTTPS (encrypted in transit).
- Access controls on internal systems that store personal information.
- Vendor selection based on their published security and privacy practices.
No method of transmission over the internet or electronic storage is 100 percent secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your rights
Under PIPEDA, you have the right to:
- Ask what personal information we hold about you.
- Request that inaccurate information be corrected.
- Withdraw your consent to our use of your information (subject to legal and contractual restrictions).
- Request that we delete your information, subject to our legal retention obligations.
- Complain to us or to the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.
To exercise any of these rights, please contact us at info@georgiancustomhomes.com. We will respond within thirty (30) days.
9. Children
Our website and services are directed at adults. We do not knowingly collect personal information from anyone under the age of eighteen. If you believe a minor has provided us with personal information, please contact us and we will delete it.
10. Changes to this policy
We may update this privacy policy from time to time. The “effective” date at the top of the page will show when the policy was last revised. Material changes will be posted prominently on our website. Continued use of the website after changes are posted constitutes your acceptance of the revised policy.
11. Contact us
Questions, concerns, or requests regarding this privacy policy or your personal information may be directed to:
Georgian Custom Homes
1310 Castlefield Avenue
Toronto, Ontario
Email: info@georgiancustomhomes.com
Phone: 416-723-4363
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.